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AWC7E Support
Help with sign-in, notifications, voice messages, permissions, conversations, and privacy requests.
Frequently Asked Questions
I cannot sign in. What should I do?
Confirm your username and password, internet connection, and assigned company account. Your organisation's administrator may need to activate or reset your access.
Why am I not receiving notifications?
Open your device settings and confirm that notifications are enabled for AWC7E. Also check battery optimisation, background-data restrictions, Focus or Do Not Disturb settings, and whether you are signed in to the correct account.
Why does AWC7E request microphone access?
Microphone access is used only when you intentionally record a voice message or use a supported voice feature. Text messaging works without microphone access.
My voice message cannot record.
Confirm microphone permission is enabled, close other apps using the microphone, check available storage and network connectivity, then restart AWC7E.
How do I request account or data deletion?
Email [email protected] with your account identifier and company workspace. We may verify your identity and coordinate with the participating company responsible for the data.
Can I access another company's conversations?
No. Access is limited to workspaces and conversations authorised for your account.
When Contacting Support
Please include:
- Your AWC7E username or account email.
- The relevant company or workspace name.
- Your device model and operating-system version.
- The AWC7E app version.
- A clear description of the issue and steps to reproduce it.
- A screenshot, provided it does not expose unnecessary sensitive information.
Never send your password, authentication code, private key, or full payment credentials to support.